Julie Vanderpool
Buying our retirement home over the internet was daunting and stressful. We had land in another state (Wyoming) and planned to retire there.
Our first contact with Zook Cabins was with our salesman, Allan F. He was incredibly responsive to our endless questions and guided us through the many cabin options. Once we selected our Sunset Ridge 28’ X 40’ and options, Allan sent us an estimate and that price didn’t change. This price included the cost of transporting the units, telehandler, porta potty, set crew, crane, and dumpster.
We enjoyed seeing pictures of our cabin being built in their amazing shop.
The day our cabin arrived (November 3, 2022) brought challenges for the set crew. One half of the cabin arrived with roof damage and it was snowing. After sending pictures to Zook Cabins, Durrell and Paul worked with the truss manufacturer to approve a repair and sent us an engineer stamped drawing. The cabin, minus the roof damage, was truly beautiful.
The set crew (subcontractor) worked diligently to repair the roof and get the cabin dried in. The weather was not in their favor and in the end it showed in their work.
We contacted Allan about the workmanship with pictures of our concerns. He never once downplayed our concerns. He went above and beyond by organizing a crew and materials list.
It was a pleasure meeting Manny (Zook Cabins General Manager) and the crew Allan put together. They resolved every concern we had and made sure we were happy with the work they performed. It was an amazing response and quickly turned our entire outlook around. We can’t thank Allan, Manny, Durrell, Paul, and Zook Cabins crew (David, Matt, Steve and Anna) enough. Zook Cabins truly sent their ‘A’ Team carpenters.
In the end, we have the cabin we dreamed of. It’s absolutely beautiful and solid. The windows and doors are top notch, and the kitchen cabinetry is exquisite.
Accidents happen and expectations, hopes, and dreams can quickly fade. Communication is key. Don’t be afraid to voice any concerns to Zook Cabins. They are truly there for you.
What we want most from this review is for you to understand how Zook Cabins heard us and responded, resolved our concerns, and made sure we were comfortable and happy with their work.
We are extremely happy and look forward to our future inside our cabin in the woods.
